FAQs
GENERAL QUESTIONS
Q: How can I get my mom/dad in here?
A: Fraser Health manages admission to funded suites. Private-pay suites are managed by Fleetwood Place and is based on availability of beds.
Q: How much does it cost?
A: Resident’s per diem or daily rate for a funded placement is set by Fraser Health and is calculated based on the previous year’s income. Private-pay rates are available on request.
Q: Are there any other charges?
A: Subscription services such as newspapers, TV, telephone etc. are not included. There will also be charges for extra activities such as outings, and services such as hairdressing and footcare.
Q: Do residents have to share rooms?
A: Most rooms are single occupancy; there are 4 double rooms in Fleetwood Place. On rare occasions this is the first stop on admission and then transfer to a private room is arranged when one comes available. The double rooms are often used for couples who wish to be together.
Q: How big are the bedrooms?
A: Single rooms are approximately 215 square feet.
Q: How long is the waiting list?
A: Admission is based on first available bed and managed primarily by the Health Authority.
Q: If my parent comes in on a private-pay basis, can we later switch to a funded bed?
A: Transfer to a funded bed is possible by placing their name on a transfer list that is managed by Fraser Health. Fleetwood Place has no control over funded beds.
Q: How long will it take to qualify?
A: This is variable and there is no specific time scale.
Q: Do the residents have their own apartments?
A: Bedrooms are private with an en-suite bathroom, but lounges, dining areas and recreation areas are communal spaces that allow for greater social interaction.
Q: Will someone do my parent’s laundry?
A: All laundry is performed onsite by our own staff. There is a small washer and dryer on the main floor for residents or family members who wish to do their own personal laundry.
Q: Do you allow/have any pets?
A: Personal pets kept by residents are not allowed. All visiting dogs must be on a leash.
Q: Do you have nurses on duty?
A: Fleetwood Place has professionally qualified nursing staff and certified care aides on duty 24 hours a day, 7 days a week.
Q: How often are the rooms cleaned?
A: Light cleaning is done daily and total clean is performed weekly.
Q: How often is the laundry done?
A: Sheets are changed weekly or more often as the need determines and personal laundry is done when required.
Q: Can we hang pictures on the walls?
A: Picture rails are installed in every bedroom and picture hooks are available for loan.
Q: Can we bring in our own furniture or bed?
A: Residents are allowed to bring reasonably sized furniture to make their own room comfortable and feel at home as long as it does not cause a safety issue. However, any furniture in the bedroom that is supplied by the facility cannot be removed.
Q: Is there a weekly church service?
Fleetwood Place has a pastor and non-denominational services are held weekly.
CARE QUESTIONS
Q: My parent will not remember to eat; will someone remind him when it is mealtime?
A: Care staff are trained to account for all residents at mealtimes.
Q: Will someone help my parent get to the dining room?
A: Staff will give residents any assistance required.
Q: How often will they be helped with a bath?
A: Bathing is scheduled and staff-assisted.
Q: My parent forgets to take her pills; will someone remind her?
A: The nurse on duty will ensure that prescribed medication is taken and recorded on the chart. A contracted Pharmacy dispenses all medications, and the nurse on duty administers the medication according to the doctor’s order.
Q: My parent cannot dress herself; does the staff help?
A: Staff will assist where necessary.
Q: My parent will get lost; will someone help?
A: Fleetwood Place is a secure environment and designed for people to find directions easily. Staff will assist any resident who appears lost.
Q: Do you take care of people with Alzheimer’s disease?
A: Fleetwood Place provides care for people with Alzheimer’s and many other age-related conditions.
Q: Can we have lunch with my mother?
A: Visitor meals can be provided for a nominal charge and must be booked in advance with the receptionist.
Q: Can we take our dad out, or away for the weekend?
A: There are no restrictions on visiting hours. Residents may leave the facility with family or friends for any period of time but must take responsibility for prescribed medications. There is no reimbursement for rent during the period of absence.
Q: My parent is diabetic and has a special diet; will someone look after that?
A: A qualified nutritionist assesses all dietary needs for residents and the kitchen will provide any special diets as required.
Q: My parent likes to have a drink in the evening. Is this okay?
A: Alcoholic beverages cannot be stored in resident bedrooms but may be kept in Medication Rooms and dispensed by the nurse.
Q: My parent does not like pork. Will you provide him with a substitute?
A: There is always a choice at all meals.
ACTIVITY QUESTIONS
Q: Are there any activities?
A: A program of activities and events is published each month for each Care Unit. In addition there are special functions such as craft and rummage sales and holiday celebration parties.
Q: Do you have a bus?
A: Fleetwood Place has its own bus which is shared with its affiliated facility Morgan Place.